Setting up hours was more effort than I expected
I found the sales and pre-purchase phase somewhat disappointing because fitting the software usage hours to my actual working schedule required more effort than I anticipated. The communication around how flexible the hours could be was limited, so I had to spend additional time clarifying this aspect through the support channels. The software itself seemed to expect a kind of work hour that didn't align well with my preference for irregular or shorter shifts, which complicated my planning. I reached out multiple times before getting clear answers, which delayed my decision-making. Although the features were generally good, this mismatch in understanding around scheduling was a real obstacle. I appreciate that the extended support tried to help, but the initial lack of clear information made the process longer and more frustrating than it should have been. In the end, adapting to the software hours disrupted some of my own daily workflow, forcing me to rethink my availability. They could improve by making the hour accommodation clearer right from the start especially for remote workers whose schedules vary greatly.