setting up felt like climbing a mountain
Honestly, the whole setup process just took way longer than I expected and it didn’t feel like much of it was ongoing support. Like, I spent hours trying to get the database thing working properly and each step seemed like a one-off puzzle with no real smooth transition to the next. I kept hoping the telephonic support would help but half the time I was put on hold or given instructions that didn’t actually work for my screen. The dialer feature was especially frustrating because every time I thought it was ready to use, something would break or the automatic updates would mess things up again. The onboarding flow was confusing too, it didn’t feel like they considered how people actually get started with this software on a daily basis. All in all, the effort to get anything going was way more than I bargained for, and now it’s like I’m constantly trying to fix issues instead of actually using the tools. I’m so tired of having to keep repeating my questions and trying to navigate poorly explained features with almost no proper support to fall back on. It’s honestly been a pretty exhausting experience.