Setting up felt like a one-time hurdle rather than ongoing work

Setting up felt like a one-time hurdle rather than ongoing work

The moment it clicked for me was during the initial setup when I realized most of the configuration was a one-off effort rather than something to do repeatedly. The sales and pre-purchase discussions helped me understand that the software and training were designed for continuous use once the initial onboarding steps were completed. There were some ongoing elements like updates and occasional changes to the dialer features, but these weren't major disruptions. I think this clear division between one-time setup and ongoing use makes it easier to plan workflows. I didn't expect to handle monthly adjustments beyond regular billing, which matched with what happened.