Setting it up required more effort than expected
Compared to other remote workflow softwares I have tried before, this one demanded quite a bit more effort in the initial setup. The onboarding was somewhat complicated, with various steps in the training process that weren’t particularly straightforward. The database management feature seemed powerful but also complex, which made getting started more difficult. Where it did excel was in its billing and payment processes, which were clear and transparent, without any odd surprises or confusing invoices. Automatic updates were handled quietly in the background and didn’t disrupt my workflow, which I appreciated, though that alone wasn’t enough to offset other issues. The calling tools and dialer were functional but occasionally lagged, which slowed down my progress. Telephonic support was available but responses were often delayed, meaning I wasted time waiting rather than working. Compared to previous software I have used, this felt less polished and required more patience to understand and use effectively. I wouldn’t say it was terrible, as some parts were fine, but overall, it took more energy and focus than I had anticipated, which was a significant downside in my experience.