Setting it up felt confusing rather than clear
Honestly, if I'm to explain the pre-purchase experience to a friend, I'd say the clarity was pretty lacking overall. They promised detailed explanations but I found quite a bit of guessing involved on my side. The sign-up process was straightforward, which I appreciated, but the documentation and training materials about the software features were vague. Automatic updates seemed to happen without much notice, which left me puzzled about recent changes in the dialer interface. On the plus side, once I contacted telephonic support, they were patient and did clarify some doubts I had about payments. Still, I had to ask multiple times to get clear answers, which drained my confidence early on. The invoicing seemed fine, clear enough, just the breakdown could’ve been more upfront. Overall, I was hoping for more direct guidance from WFHI about how their software would fit into my workflow before buying in, but it felt like a bit of a shot in the dark at times.