Set up was smooth mostly, except a few ongoing bits
I really appreciated how the initial setup with WFHI's software was quick and quite straightforward. Most of the onboarding and training felt like a one-off effort where I could get started and feel confident about using the system from day one. The tools, especially the dialer and database, integrated nicely and didn’t require much fiddling after the first set up. What wasn't as smooth was that some updates and configuration still needed occasional attention, so a couple of things felt more like ongoing tasks rather than just one-time setup. The telephonic support was handily available and helpful when I reached out during those moments, but I would have preferred if those issues were less frequent. Billing and sign-up were hassle-free and clear though, which saved me time. On the whole, it's a good balance between what demands effort upfront and what requires maintaining later, but I think it could lean a bit more towards easy ongoing management.