Set up took a couple days but worked well in the end
From my experience with WFHI’s software and services, it was clear early on that the initial setup was the bulk of the effort required. The onboarding and training phases took some time to complete, largely because getting acquainted with the dialer and the database took focused sessions. After spending those preliminary days to configure and understand the platform, the ongoing usage felt quite seamless. Automatic updates were not disruptive and seemed to improve stability without needing manual intervention. I found that the calling tools worked reliably once set up, which meant my day-to-day workflow became much easier. Telephonic support was proactive during the setup but less needed afterward, suggesting a good shift from initial intensive help to stable autonomous operation. This pattern of setup intensity followed by smoother ongoing use suited my needs well and I would expect similar results for others with some patience in the first phase.