Service was okay, wait and repeat was part of it
The overall pre-purchase experience with the WFHI services was fairly average. I noticed that some information was repeated a couple of times during the initial contacts, which made the process a bit longer than it needed to be. While waiting for the training materials and system access, I had to follow up several times to get clear responses on when things would be ready. On the positive side, the sales team was polite throughout and managed to keep communication open, even if things moved slowly. The actual sign-up and invoicing steps were straightforward and didn't cause much hassle. However, the pace at which things progressed was somewhat slow, and it did require patience on my part. I would say the waiting and the need to repeat some clarifications dampened what might have been a smoother experience. Still, the software itself appeared solid once I got the access, which was reassuring. So, on balance, the service was acceptable but with some avoidable delays in the early stages.