Service experience felt lacking compared to previous providers
I found the support and telephonic communication from WFHI somewhat underwhelming in comparison to my earlier experiences with similar platforms. While the telephonic support was available, responses often were delayed and sometimes lacked the detail needed to resolve issues effectively. In contrast, previous support services I used had a more proactive approach with quicker callbacks and clearer guidance. The training material was decent, but when I raised queries, getting answers took longer than expected, which slowed down my progress. The software updates arrived regularly, but explanations about changes were not always clear, requiring me to figure things out myself. On the upside, the invoicing and payment process was straightforward and transparent, which I appreciated. Overall, while some features worked fine, the communication aspect didn't meet my prior standards and led to frustrations during my setup and ongoing use.