Sequence of steps was mostly logical but one part stood out
I had certain expectations about how the sales and pre-purchase steps would flow. Generally, the sequence was logical, starting from the initial inquiry, then moving on to demo sessions, and finally the sign-up and payment. However, what really stood out to me was the way the invoicing came through before I felt fully comfortable with the training materials. I expected training or at least greater onboarding clarity earlier in the process. This mismatch made me pause and consider if I had all the necessary information before committing. The steps were mostly sensible, but that invoice timing caught me off guard, contrasting with how other platforms arranged their flow. While I appreciated the clarity in the payment instructions afterward, the sequence could be improved to better match user readiness and expectation.