Sequence of sales steps felt uneven but manageable
The sales and pre-purchase process had its ups and downs in terms of organization. Some steps, like the initial sign-up and receiving an invoice, followed a logical sequence that was easy to understand. On the other hand, parts of the process, especially related to how training and software access were linked, seemed out of order and a bit scattered. For instance, I received access to some training materials before completing all payment steps, which felt irregular. Eventually, everything came together and the onboarding proceeded smoothly, but the sequence made me question if the order could be improved. Despite this, the telephonic support helped clarify any confusion along the way. The process worked overall, but that moment when something did not click straight away was during these overlapping steps. It was not a major problem, but more coherence in the flow would benefit new users and reduce initial hesitation.