Self-help was zyada tha than support expected
Jab maine software aur training service ke liye sign-up kiya, toh mujhe laga tha ki support team help karegi har step par. Par main realize kar rahi thi ki mujhe khud bahut kuch samajhna aur figure out karna padega. Telephonic support theek tha, magar bahut detail mein jaane se support representative confused lagta tha, ya bas standard jawab deta tha. Onboarding ke dauran software ke kai features jaise dialer aur database setup par zyada guidance nahi mili. Training achhi thi, lekin practical issues ka solution dhundhna zyada mere haath mein tha. Jo baat mujhe surprise kar gayi, vo yeh thi ki main jyadatar cheezein khud hi discover kar rahi thi instead of getting thorough assistance. Payment aur invoicing process mein clarity thi, par support ke liye zyada effort karna pada jo expected nahi tha due to advertised assistance.