Satisfied with the process but missed a simple walkthrough
When I first bought the product, I thought most of the explanations would be straightforward enough so I wouldn't need any help again. The interface did its job well, letting me move through signing up, exploring the database, and testing the calling tools without much hassle. However, one thing that was missing was a basic, step-by-step walkthrough or tutorial video for the pre-purchase queries I had, which could have prevented some initial confusion. That said, the sales support provided enough answers during the pre-purchase phase for me to be comfortable moving forward. Next time I won’t ask too many questions but having a better-guided introduction would save time. Overall, I feel prepared but slightly wish for clearer early guidance next time.