Satisfied with support but ongoing help could be streamlined
I have generally been pleased with the support and communication from the team, especially during the initial setup phases. The training sessions helped me get started, and setting up the calling tools and database was straightforward. However, I have noticed that after the initial onboarding, ongoing support can be somewhat inconsistent. While updates are automatic and mostly smooth, whenever I faced issues integrating new features, responses took time. On the positive side, I appreciate that once the system was set up, the day-to-day use required less assistance compared to the beginning. So while the one-off setup help was quite solid, the ongoing engagement from support feels like it could be more proactive. Overall, I am happy with the software and the training but would like smoother continuous support for any tweaks I need to make in future workflows.