Satisfied with support but hours could be better matched

Satisfied with support but hours could be better matched

Support was generally responsive during the hours I work, though sometimes I found them unavailable in the late evenings when I needed quick assistance. The onboarding process followed clear steps so I could set up the training sessions and test the calling tools without confusion. I did notice that automatic updates occasionally disrupted settings I had just configured, which required a support call during my available window. Payment processing and invoicing were handled efficiently, which simplified that part of registration. Overall, I have a positive impression but a bit more alignment with my actual working times would improve the experience.