Satisfied with onboarding but room for quicker replies
The training process began with a clear overview of the dashboard and features, which gave me a good foundation. During the onboarding, I reached out to ask some questions about the calling tools and their limits, and I was pleased to find the support personnel quite responsive—usually replying within a few hours, sometimes even quicker. They walked me through setting up the dialer and explained how the database could help manage contacts efficiently. However, there were a couple of points where I felt a delay in response slowed me down a bit, especially regarding automatic updates that affected some settings. The invoicing and payment process was straightforward and hassle-free, which was a welcome relief. Overall, I’m happy with how the people responded during training and onboarding. I think consistent faster replies would have made the experience excellent.