Satisfied, will probably need help again next time because of new updates
Overall, I am satisfied with the entire sales and pre-purchase experience. The staff explained things clearly, and sign-up was straightforward enough. However, this type of software, with frequent automatic updates, means that some new features keep appearing, and I anticipate I might need assistance again. The telephonic support so far has been helpful in addressing my queries, which gives me confidence. The training onboarding was comprehensive, but since the software evolves, occasional further guidance could be useful to keep up with the changes. Invoicing and payments were transparent; no hidden issues there. While I wouldn't say it's flawless, I feel supported to work through any difficulties. Because of this, I believe I will likely reach out again when new updates roll out, even though the initial sales experience was solid. For me, the reliability and willingness of the team to help matter a lot.