Satisfied overall, with small tweaks needed
Before buying, I was a bit concerned about how the support would be in case of any issues, especially since remote software can be tricky. But the telephonic assistance and email support matched quite well with what I expected; they responded fairly quickly and were generally helpful. The clarity of communication was good, although sometimes technical terms were thrown around without full explanations, which could be confusing if you are not very tech-savvy. I appreciated the follow-ups and the patience shown in answering multiple questions. My only small reservation is that the chat feature wasn’t as responsive as I hoped during peak hours. Still, overall, the support made me feel like I had someone to rely on during onboarding and while using the dialer and database features, which was a relief. So yes, mostly good experience with a little room to grow.