Satisfied overall, though a bit slower than I anticipated
Reflecting on my journey with the support and communication aspect of WFHI, I feel mostly positive but also a tad let down in one area. Initially, I had a clear understanding of what help I could expect, and that mostly matched well once I got started. The telephonic support was generally responsive and helpful, making the setup phase smoother than I predicted. The priority assistance team was polite and knowledgeable when I reached out for clarifications about the dialer and update processes. However, over time, I noticed the responses became a bit slower, especially when I needed guidance on some of the newer automation features rolled out via automatic updates. This lag wasn’t a deal-breaker but did cause some minor delays in my daily workflow. Despite this, the overall onboarding experience and continuing communication managed to meet my expectations, and I felt equipped to work through the software's nuances. So, looking back, while it wasn't perfect, the support system did the job, and I’m likely to keep using it with hopes that the response times improve a bit more in the future.