Satisfied overall, probably because support did meet expectations
I had moderate expectations about the communication and support before using WFHI, and generally, they were met. The telephonic support matched what I hoped for in tone and helpfulness, even if it was a bit slower than ideal in response times. The team answered my questions patiently without overwhelming with sales jargon, which helped me understand the software features better. While the software did have a few glitches, the support’s approach didn't leave me frustrated, which maintained my confidence. In comparison with what was promised prior to purchase, the support service felt consistent and genuine. This feeling reassures me that using their training and tools is backed by reasonable assistance, even if it isn't perfect. I would say I’m content with how they handled communication considering the realities of tech support in general nowadays.