Satisfied overall but your support was a bit slower than expected
I expected your telephonic support to be more responsive based on what I’d read beforehand, but while it was helpful, it often took longer than I anticipated to get a clear answer. The software itself functions well and the database feature integrated smoothly into our workflow as promised. Training and onboarding materials were good, though I felt they could have aligned better with actual usage scenarios. Automatic updates worked as stated, which was reassuring. The sign-up and payment process was straightforward and billing was clear. You delivered on most points, but the slight delays in support replies left me wishing for a bit more urgency, especially when I faced technical questions. Overall, the experience met most expectations and I’m cautiously optimistic about continuing with your service.