Satisfied overall, but support was a little slower than I'd hoped
Before starting with their software, I expected the support and communication to be prompt and thorough because they emphasize these aspects. While most queries I raised were answered well and the telephonic support was polite, sometimes I felt there was a slight lag in responses that made me a bit weary. It wasn’t terrible, but I’ve dealt with several tech companies before, so I tend to expect a faster turnaround. The training was clear, and the onboarding process was easier than anticipated. However, the reason I give four stars instead of five is that initial expectations about quick resolution times weren’t always met. I understand that software and workflows can be complex, and some delays are understandable, but for day-to-day questions that cropped up during use, a quicker reply would have reduced my frustrations somewhat. On the whole, the support matched my experience but didn’t completely surpass it as I had hoped. This leaves me cautiously positive about further communications, but with the reservation that delays might continue when multiple queries are raised at once. Nevertheless, the communication wasn’t misleading, just slower than ideal, which is why I’m still overall satisfied.