Satisfied overall, but some explanations could improve
I felt quite reassured by the support I received when I had questions, as the team explained things patiently and clearly for the most part. It was nice to have someone available by phone who didn’t rush through details and helped me understand how to use the database and the calling features more confidently. That said, there was one occasion where some instructions about updating the software weren’t as straightforward, which left me puzzled for a short time. Still, the communication overall was clear enough to make me comfortable using the tools without spontaneous stops or uncertainties. The onboarding process was well-laid out, though a tiny bit more detailed guidance on the signing and invoicing processes would have made it smoother. I appreciated that updates were automatic, so I didn’t have to worry about missing new features or fixes. The calling dialer functioned reliably, and I felt the database feature fit naturally into my workflow after a bit of adjustment. It’s a relief to know that telephonic support is there to clarify any doubts, even if sometimes the explanations could be more thorough. Overall, I’m glad I chose the package because the practical assistance reassured me enough to use the software consistently, even if a little fine-tuning in communication would make it excellent.