Satisfied mostly, though some labels could be clearer
I found the customer support communication quite helpful overall, but sometimes the wording of buttons and labels within the software felt a little confusing. For instance, certain options in the database section had terms that didn’t immediately convey their function, which caused some hesitation when I was trying to perform tasks. I appreciated how telephonic support clarified these points, as the representatives were patient and provided explanations that made the workflow clearer. Despite that, I had to call multiple times for similar queries, which might have been avoided with more intuitive wording. The calling tools and dialer were well explained on calls, which made using them less frustrating. Invoicing and payment processing were straightforward thanks to clear instructions, which helped avoid any billing confusion. The overall tone of support was encouraging and professional. What stands out is the desire to make the software more user-friendly with better labels—to reduce repeated questions. If that improves, it’d make an already decent experience much more seamless and enjoyable.