Satisfied but training hours could be better aligned
The training and onboarding sessions were generally well-structured and provided a decent introduction to using the WFHI software and tools. However, the schedule somewhat missed the mark in aligning with my actual working hours, which made it a bit challenging to attend all live sessions without clashes. On the plus side, recorded sessions helped fill these gaps. The onboarding flow smoothly introduced the database features and calling tools, which made getting started easier. There was clear guidance on invoicing and payment steps, which reduced confusion during the process. Software updates were timely and didn't disrupt ongoing tasks, which I appreciated. The telephonic support was helpful and willing to answer queries patiently, although at times waiting for a callback took longer than expected. Overall, the training fitted well with my work routine but a bit more flexibility in timing would improve the onboarding experience for users in differing time zones or schedules.