5 out of 55 of 5Verified purchaseSupport and communication
Satisfied but realized I figured out a lot myself
Looking back on my experience with the WFHI telephonic support, I feel generally satisfied but somewhat aware that I had to figure out quite a bit on my own. The support team was courteous and responsive when I reached out, yet much of the onboarding and software nuances I picked up through trial and error rather than direct guidance. Over time, I also noticed that automatic updates sometimes changed features without much prior notice, which required me to adapt independently. In reflection, while the communication helped with specific issues, I had to develop a level of self-reliance to navigate the software effectively. Still, this overall balance left me feeling content, as I gradually became more comfortable managing the system.