Satisfied but onboarding took longer than I hoped
Starting with the training, I expected a quicker ramp-up through the initial onboarding process. The software and training materials were straightforward overall, but it took almost a week before I felt fully comfortable navigating the core remote workflow tools. Most of the delay came from going through the detailed tutorials on the database and calling tools, which required repeated practice before I could confidently manage them without searching for guidance. The automatic updates were seamless though, so the software stayed current without disruption. Support by phone was helpful when I called with questions, but these were usually related to clarifying training points rather than software issues. Invoicing and payment processes were simple and clear, allowing me to start without any administrative delays. Despite the longer lead time, the training was thorough enough to eventually deliver the knowledge needed. I think the onboarding would have felt more efficient if the early steps focused more tightly on the essential daily functions and less on peripheral features. Overall, it worked out, but the initial phase took more time than I was expecting.