Satisfied but onboarding took longer than expected
Overall, I found the telephonic support to be helpful when I needed assistance after purchasing the software package. However, the initial onboarding phase took longer than I had anticipated. The training modules and instructions were clear, but it took frequent follow-ups before I was fully comfortable with the calling tools and database features. This delay was slightly frustrating given my eagerness to get started promptly. Communication lines were open, and responses were timely on calls and emails, but the pacing of onboarding seemed slower than expected. Having more streamlined steps for new users could potentially reduce the waiting period. Despite these hiccups, once fully onboarded, the software performed well with automatic updates ensuring the latest features without disruption. I would recommend that future users prepare mentally for a bit more time investment upfront, but overall it is a supportive system to adapt to remote workflows.