Satisfied but had to figure out quite a bit myself
I generally liked the WFHI sales process; it felt streamlined and upfront. However, I ended up having to put quite some effort into understanding certain software functionalities on my own, which could have been clearer. For starters, while the sign-up was easy, I wasn’t told much about how updates are applied automatically or how those might affect my workflow. The onboarding and training materials were helpful, yet they left some parts for me to discover when actually using the dialer and database tools. It was not frustrating, but it meant I couldn’t rely on the support team entirely for a step-by-step guide when working through the software independently. On the plus side, the billing and payment process was transparent and straightforward. I expected more hand-holding, but I recognize WFHI provides a lot of resources expecting proactive users. So if you don’t mind a bit of self-learning, the experience will work out well for you.