Satisfactory sales process, support helpful but onboarding slow
The sales and pre-purchase phase proceeded with clear explanation of invoicing and payment terms, which was helpful. The sign-up process was straightforward without unexpected complications, making initial steps easy. However, once I started using the software, I realized I needed more help navigating features like the dialer and database. The support I contacted was able to assist effectively when available, which left a positive impression. Despite this, the onboarding and training took longer than I preferred, since some parts of training were unclear and the labeling caused confusion. The automatic updates seemed to keep the software running smoothly without me needing to intervene much. Given this mixed experience, I feel I would likely seek support again the next time to ensure I can avoid delays and better understand the system. While some aspects are satisfactory, others require some patience and persistence from my side.