Sales was straightforward, software less so
I was quite eager to try WFHI after hearing about their software and training, and I can say the sales experience was actually pretty smooth. Signing up went without any issues, and the invoices arrived on time as expected. However, compared to other platforms I’ve used before, I found the software itself a bit harder to navigate. The labels and instructions could have been clearer because sometimes I got confused about which dialer feature to use or how the database should be managed. The training sessions tried to address this, but they felt rushed and not as interactive as I hoped. On the positive side, the automatic updates did bring noticeable improvements, and the telephonic support was willing to assist, even if I felt I had to explain my problems multiple times. So, while the initial sales and billing process gets a thumbs-up, the actual software and usage left me wishing for a more user-friendly experience. I’m hoping they develop the training and interface for easier adoption going forward.