Sales took longer than I expected
I had high hopes going into the sales and pre-purchase process because I wanted a smooth experience from start to finish. Unfortunately, the whole thing took quite a bit longer than I had anticipated. The steps didn’t quite match my expectations about how quickly I could get through sign-up, invoicing, and initial training. There were moments when I thought I understood what would happen next but found out there were additional layers to complete before moving forward. That said, I will give credit where it’s due: the support team was patient and tried to explain things clearly whenever I called for help. But these frequent clarifications stretched the timeline, making me feel a little frustrated. In summary, though I appreciated the available assistance, the pace and complexity of everything did not line up with what I was expecting based on the initial sales information. I would recommend potential customers prepare for a longer process than advertised and stay in close contact with support to navigate any confusion.