Sales told me more than software delivered
Before purchasing, I was led to believe the software would come with comprehensive training and very easy onboarding to fit my exact needs. The sign-up and invoicing process was fine, and the priority support was responsive, but the actual onboarding felt rushed and superficial. I was expecting the database feature to be more customizable and the dialer tools to have clearer integration options, but the training left some of that to figure out alone, which was frustrating. On the other hand, the automatic updates worked reliably without interrupting my workflow, which was a plus. It does cover the basics but didn’t meet all my expectations set by the sales pitch. I’m not saying it’s bad, just that the sales material promised features and support that didn’t always fully materialize after purchase.