Sales tha acha but support thoda inconsistent
The sales process was straightforward enough, aur main kahungi ki mujhe jyada confusion nahi hui during sign-up and payment. Information jo di thi about the software features and training options was pretty clear, so I was able to decide on what I wanted without help. Lekin jab baat aayi support ki, toh us taraf main thoda disappointed rahi. Maine kuch questions pooche jo time pe answer nahi mile, aur kabhi kabhi lagta tha ki mujhe khud follow up karna padega instead of unka proactive help. Agar mera agla product lene ka plan hua, toh mujhe lagta hai ki main phir se shayad support team se contact karungi. Par main ye bhi kahungi ki jo basic sales aur sign-up process tha, woh bina kisi dikkat ke hua, aur mujhe jaldi invoice bhi mil gayi thi. Toh overall, sales side smooth tha, par support ki quality mein thoda gap raha jiski wajah se main future mein shayad twice sochungi before reaching out again.