Sales team was friendly, but final clarity was missing
I was on the fence for a while during the pre-purchase phase, mainly because while I got a lot of friendly and helpful responses from the sales side, I wasn't exactly sure if this would fit all my needs. They explained the software and the key features fairly well, which gave me some confidence, especially about the calling tools and database features. At the same time, I felt there were a few gaps around how the invoicing and payment processes would actually work in practice as some details seemed glossed over until later. The updates schedule was mentioned, but I didn't get a full sense of how disruptive those might be. I did appreciate that the support team was easy to reach when I had questions about sign-up and billing, but sometimes the answers were quite generic. Returning finally to the main question, I ended somewhat feeling that I was on my own for the real challenges that might come later in running daily workflows remotely. Which is fine to a degree, but it circled back to a feeling that the sales pitch maybe downplayed those challenges. So in the end, I was left with a mixed impression: positive on approachability of support and ease of access to information, but not as confident on how the software would really fit my unique work-life rhythm.