Sales team se jitna response milaa, wo thoda informal tha
Main yeh kahungi ki sales aur pre-purchase stages mein logon ki responsiveness kuch expected level par nahi thi. Jab maine pehli baar contact kiya toh response time typical tha, par jitne queries mujhe upcoming software features aur payment options ke regarding poochni thi, unke jawab hamesha comprehensive ya clear nahi mile. Multiple baar follow-up karna pada just to get basic information. Jo log samajh rahe the wo sometimes vague answers dete ja rahe the, jisse main kaafi soch mein padi thi ki kya main proceed karun ya nahi. Account setup aur invoice generation thoda smooth tha lekin sales cycle ke dauraan jitna professional aur prompt interaction chahiye tha wo nahi mila. Kya toh response timings were slow ya fir communication ka level thoda informal tha jisse confidence build karna mudded ho gaya. Software ke baad trial ke waqt mujhe lag raha tha ki agar sales team thoda zyada proactive hoti toh shayad experience aur accha hota. Main positively grant karti hoon ki software functioning theek thi aur basic features ache se work kar rahe the, par sales side pe thoda aur polish ki zarurat hai in terms of clarity, timeliness aur ek solid professional touch. Ye missing piece thoda hurt karta hai overall pre-purchase experience ko.