Sales team response ne kaam banaya nahi
Maine aapke software ke baare mein interested thi, toh maine sales team se contact kiya. Par customer support ka response thoda delayed tha, aur queries ke jawab hamesha timely nahi mile. Kabhi kabhi toh lagta tha ki mujhe baar baar follow up karna padega. Jo billing aur invoicing details thi, woh thik thak clear thi, woh achha laga. Haan, training schedule ki baat karu toh woh bhi thoda slow start hua. Dialer aur database features ke baare mein mujhe pehle se pata karna pada, kyunki sales process me clear instructions nahi di gayi thi. Software khud toh theek kaam karta hai, par pre-purchase mein communication better honi chahiye thi. Sign-up aur payment mein takleef nahi hui, par thodi jaldi replies hoti toh acha lagta. Overall, result yeh hua ki mein purchase finalize nahi kar paayi iss baar, kyunki mujhe lagta hai response time aur clarity mein improvement honi chahiye.