Sales team ka responsiveness thoda ajeeb tha
Main pehle soch rahi thi ki sales wale jaldi reply karenge jaise har software company mein hota hai. Lekin yahan thoda late response mila, kai baar follow-up karna pada. Train karne ke process mein clarity nahi thi initially, questions ke jawab milte toh lekin speed thodi kam thi. Jo ek achha experience mila wah tha unka onboarding flow, wo smooth tha aur info clear thi. Lekin overall sales communication se thoda confuse ho gayi thi main. Itna bhi toh nahi ki bilkul bekar lage, bas expected se kam tha. Software ka demo bhi thoda rushed tha, jo doubts clear karne mein madad nahi karta. Koshish toh thi unki ki sab kuch explain kar dein, par shayad unka system pressure busy times mein acha handle nahi kar pa raha tha. Mujhe lagta hai agar wo thoda zyada proactive hote initial contact mein, toh better experience hota. Par haan, payment aur invoices lene mein koi dikkat nahi hui, wo theek-thak chal raha tha. Ab soch rahi hoon ki agli baar agar use karungi toh shayad zyada patience rakhu. Lekin haan, fir bhi ek positive point toh dena padega ki unka support number easily mil gaya aur kahin na kahin prompt tha.