Sales team ka response time bilkul slow tha
Maine WFHI software lene se pehle sales team se kaafi queries ki thi about features and payment options. Overall, main dekha ki wo log zyada responsive nahi the. Kabhi kabhi main message bhej raha tha aur unka reply aane mein der lagti thi, jo thoda disappointing tha. Lekin jo ek achha baat hai woh yeh hai ki jab wo finally reply karte the, toh unka jawab detail mein hota tha aur mere doubts clear ho jaate the. Fir bhi, ye lagta tha ki agar initial contact mein fast response mila hota toh pura process thoda smooth hota. Mera matlab hai ke pre-purchase mein patience rakhna padta tha, aur kai baar lagta tha ki mujhe software lene ka decision apne aap lena padega without proper support. Toh haan, main soch raha hoon ke sales team ki responsiveness ek improvement area hai jo customers ke liye better hogi agar fast hoti. Overall toh mujhe lagta hai ki experience thoda frustrating tha mostly due to delays, par details jo di wo useful thi.