Sales steps had good support but confusing sequence
The sales and pre-purchase steps generally followed a sensible sequence with support available when needed. However, there was one specific instance when the invoicing step happened before the full onboarding was explained, which confused me. The sign-up process itself was straightforward and the information provided was adequate. The database and calling tools overview came later in the flow but felt slightly rushed. I appreciated how telephonic support stepped in to clarify doubts fast when I faced issues in understanding the dialer features. The payment process was laid out clearly, although I had to ask a question or two to ensure I was doing it right. Overall, despite a minor hiccup in the ordering of some steps, the process was mostly logical and manageable. The order could be improved to avoid some unnecessary back and forth, but the clarity of communication helped balance that out.