Sales responsiveness had room for improvement
When I was exploring the product before purchase, I found the sales representatives to be somewhat slow in their replies. Though they were polite, getting clear and detailed answers about the software features took longer than I’d expected. It made the decision to buy a little harder, especially when I was comparing it with other options. However, once I signed up, the onboarding process was smooth and the software updates happened automatically, which was reassuring. The calling tools and dialer performed well during my usage. Support after sale was somewhat better, with telephonic assistance generally available, though sometimes responses felt delayed. While I appreciated their patience, the initial responsiveness from sales was disappointing. That said, the invoicing and payment process went without significant issues. Overall, responsiveness on the pre-purchase side wasn’t great, but the product experience itself mostly met my expectations after that.