Sales responses took longer than expected
I had hoped that the sales team would answer my queries quickly, but it took far longer than I expected to get any meaningful responses. Compared to my past experiences elsewhere, I was prepared for a bit of a wait, but here the delay stretched out more than I thought it would. The follow-up calls and emails sometimes felt slow to arrive and when I did get contacted, the information was sometimes repetitive instead of addressing new concerns. I had expected a fully responsive approach where questions were answered promptly and progress toward onboarding was clear. Instead, the slower pace made me reconsider my options. On the positive side, once communication occurred, the staff were polite and professional. Still, this drawn-out process and the length of time required really put a damper on my enthusiasm to continue.