Sales response fine but lacked quick follow-up

Sales response fine but lacked quick follow-up

I found the sales team generally responsive when I had initial questions about the features and setup process. They answered emails within a day and the information provided was clear. However, when I asked about some details related to the invoicing and payment schedule, the responses slowed down and I had to follow up twice more than I expected. While it wasn't a complete block, the unevenness in communication made me pause and consider other options briefly. Overall, I did get the needed clarifications eventually, but a more consistent response time would have improved the pre-purchase experience.