Sales process worked, but there's room for improvement
I recently went through the pre-purchase process to determine if WFHI's software and training would suit my needs. The interaction included several rounds of communication, sometimes involving a bit of waiting between responses. Although I had to ask the same questions a couple of times until I got clear information, the overall flow did cover what I needed to know. The sign-up and invoicing processes were handled efficiently, and the payment options presented no issues. While the experience wasn’t perfect due to some back-and-forth delays and repeated points, I felt the explanations eventually covered the key features and support available. If I were to do it again, I would probably accept that a bit of repetition is part of the process and be prepared for some waiting. In terms of what was delivered, the system did meet my practical needs, even if the initial interaction could be streamlined to avoid repeated queries and reduce response times. Overall, it did the job well enough to continue using it.