Sales process worked but I could have used more detailed guidance
I found the sales and pre-purchase experience generally effective in delivering the basic information I needed to start with the software and training. The sign-up and payment procedures were clear, and I had no trouble completing those steps on my own. One thing that could be improved is offering more detailed guidance or personalized assistance during the selection of the right software package; I felt that some of my follow-up questions were left to figure out independently. This made the process slightly less straightforward than I would have liked, especially for a first-time user. Nonetheless, the training and onboarding materials helped fill in gaps afterward, so overall the process was successful, but I anticipate seeking help again for detailed advice next time I consider upgrading or adding features.