Sales process was quite different from expectations
Before purchasing, I expected a very hands-on sales and pre-purchase experience. Initially, I assumed I'd get detailed guidance throughout, including follow-up calls and direct demos tailored to my needs. However, day to day, the sales contact was quite limited once the first few emails were exchanged. They provided basic information and links to resources, but the level of personal interaction was less than I imagined. On the positive side, the initial sign-up was straightforward, and the invoicing was clearly explained once I committed to the service. The training you get after buying is fairly thorough, though I wished the pre-sale phase had a bit more custom support to help me decide. Comparing this with other platforms, where sales reps are more proactive, this was more self-service post the first contact. It’s not bad, just different from what I'd thought. To tell a friend, I'd say it’s like getting most of what you need but with a bit less hand-holding before you buy. Still, the support team post-purchase seems helpful, which balances things out.