Sales process was pretty transparent but could have guided me more on actual use
I found the sales and pre-purchase phase quite helpful overall, especially with the clear explanations of features like the calling dialer and database integration. Signing up was smooth, and the invoices were delivered predictably without surprises. That gave me a sense of trust early on. However, I did notice that once I started using the software, I had to figure out a fair bit by myself—some workflow elements and how updates influenced my work weren’t fully explained upfront. The training was useful but felt like it could have included a bit more practical demonstration rather than focusing mostly on conceptual walkthroughs. The balance between initial guidance and autonomy is fine, but I would have appreciated additional helped materials or more pre-usage detail during sales. That said, all the technical features like automatic updates and the dialer were functioning well from the start, making my experience positive. In the end, the one part that stood out was how I needed to learn by experimenting beyond what the sales process prepared me for, which could be a small hurdle for some users.