Sales process was okay, dialer let me down later
When I first signed up, the invoicing and payments process was pretty smooth without any major hurdles, which I appreciated. The initial sales and sign-up experience gave me some confidence that the software would deliver. However, once I started using the dialer tool daily, I noticed it sometimes lagged and dropped calls unexpectedly, which affected my workflow. This was frustrating because the automatic updates didn’t seem to fix these glitches quickly enough. Support helped when I called, but the problem kept recurring. The database feature worked fine overall, but since the dialer is central to my work, its instability ended up overshadowing other parts that were working well. I rate the sales and pre-purchase interaction okay because it was professional, but the day-to-day performance of the software, especially the dialer, was disappointing.