Sales process was not quite in order
I found the sales and pre-purchase process to be somewhat disorganized. At one point, I had to repeat some information that I thought was already provided earlier, which caused frustration. Instructions came in bits and pieces, and it was hard to know which step was next. While I cannot specifically say the entire process was chaotic, that moment of unclear communication stood out. I was expecting a clear sequence or a guide to follow from initial inquiry to product acquisition, but that was missing. Apart from that, I can't say much about how the rest of the steps occurred as they blended together. The part of answering my questions was handled well, though, and I did receive enough information about the features I was interested in. Still, the overall experience made me hesitant to recommend the pre-purchase steps as very user-friendly.