Sales process was logical but missing clearer initial overview
The sales and pre-purchase steps were generally organized in a sensible order, guiding me through sign-up, invoicing, and payment efficiently. However, I found there was a lack of clear overview at the start about what parts were one-off versus ongoing. This made it challenging to plan the setup and anticipate future updates or training needs. While the database and calling tool features were well presented, I felt a brief summary of the entire onboarding flow upfront would have made the process smoother. The software access setup was straightforward, and the automatic updates were explained later on, but having all that information in one place would have been helpful. Overall, the steps were easy to follow but lacked a comprehensive introduction that would have made the transition more seamless and informed.